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When choosing NVK Travel (nvktravel.com) to accompany you on your journey, customers need to understand the terms and conditions to know their rights and responsibilities. Customers are required to accept the following regulations from us.
NVK Travel is one of the services under Eagle Asia Co., Ltd., established in 2013. The company specializes in providing domestic and international travel services, hotel booking services, car rental services, and other support services related to promoting and organizing tours. To maintain and develop these services, the company establishes clear and transparent terms and conditions.
The company has the right to adjust, change, or cancel travel tours in cases of force majeure (natural disasters, epidemics, or situations beyond control). However, in such cases, the company will notify customers as soon as possible and provide appropriate alternative solutions.
The company is also responsible for ensuring the quality of services as committed, including providing flight tickets, hotels, and transportation services throughout the journey. The company always strives to ensure that services are provided on time, with the expected quality, and without any changes that may affect customers' trips.
In addition to the regulations for the company, customers also need to pay attention to their own terms and conditions when using NVK Travel's services. These terms help customers clearly understand their rights, avoid unnecessary risks and disputes throughout the service usage process.
Customers have the right to request NVK Travel to provide services as initially committed. This includes service quality, sightseeing destinations, dining services, transportation, and accommodation. The company is committed to supporting customers throughout the journey to ensure they have a wonderful travel experience.
Customers have the right to file complaints if services do not meet requirements or are not consistent with the agreed terms. Complaints will be handled quickly and effectively by the company to protect customers' rights.
Under the terms and conditions of Nvktravel.com, customers are responsible for providing complete and accurate information during the service registration process. This includes providing valid identification documents and information related to the trip. The company is not responsible if customers provide incorrect or incomplete information, resulting in the trip being delayed or canceled.
Customers are responsible for complying with the company's regulations regarding payment, tour cancellation, and other matters related to the trip. Violating these regulations may result in service refusal or unexpected additional fees.
Force majeure events: If force majeure events occur, such as natural disasters, wars, or epidemics, the company has the right to change or cancel the trip without being responsible for compensation.
Dispute resolution method: All disputes arising will be resolved through negotiation. If no agreement can be reached, the dispute will be handled by the competent court.
Nvktravel.com is committed to providing customers with high-quality journeys and dedicated services while protecting the rights of both the company and customers through clear and transparent terms and conditions. By understanding and complying with the above terms and conditions, customers will have a safe, enjoyable, and complete travel experience.
If you have any questions or feedback regarding these terms and conditions, please contact us via hotline: 0944 13 13 13 or email: [email protected].
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